Important information

India Cash Equities Disclosure

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Stock Broker Name Registration number Registered and correspondence address Branch address 
(if any)		 Contact number  Email ID CIN
Macquarie Capital Securities (India) Pvt. Ltd.  INZ000243533 (Membership with NSE  Capital Market and Trading and Clearing in F&O)  BSE Capital Markets Segment) 92, Level 9, 2 North Avenue, Maker Maxity, Bandra Kurla Complex, Bandra East, Mumbai 400 051 NA +91 22 6720 4000 Key Managerial Personnel (KMPs) U65920MH1995PTC090696

Attention Investors

  • Prevent unauthorised transactions

    Prevent unauthorised transactions in your account --> Update your mobile numbers/email IDs with your stock brokers. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day.

Investor information

Investor Charter for Stock Brokers

PDF 243 KB

Data on Investors Complaint

PDF 45 KB

NSE / BSE caution letter

PDF 160 KB

Standard set of documents and policies

PDF 575 KB

Key Managerial Personnel (KMPs)

PDF 144 KB

Notice for Canadian Clients – Reliance on International Dealer Exemption

PDF 212 KB

Notification for Client Collateral Segregation reports

PDF 54 KB

Complaints

  • To register a complaint about Macquarie India, email Macquarie.
  • In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI, NSE and BSE. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchanges portal.
  • Online Dispute Resolution https://smartodr.in/login
    Pursuant to SEBI circular regarding Online Resolution of Disputes in the Indian Securities Market dated July 31, 2023 you can register the complaint about Macquarie India through the above link.

Multiple complaint handling facilities are easily accessible.

Complaints may be submitted by clients/counterparties, free of charge, in writing, online or verbally. In addition to any jurisdictional- or entity-specific requirements which may be set out in Compliance or business procedures manuals, clients/counterparties may raise complaints via any of the below mechanisms:

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Channel Address and/or email
Online Feeback and complaints

by email (MacCap Division, Asia)
maccapcomplaintasia@macquarie.com
Writing 92, Level 9, 2 North Avenue,
Maker Maxity, Bandra Kurla Complex,
Bandra East, Mumbai 400 051
Email MSGrievanceRedressel@macquarie.com (India)
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Channel Address and/or email
Writing The Complaints Officer
Macquarie Group Limited
GPO Box 4294
Sydney NSW 1164
Australia
Email complaints@macquarie.com
privacy@macquarie.com
(where the complaint is related to privacy or information handling)

Investor complaint escalation matrix for Macquarie Capital securities

PDF 91 KB

We have received reports that Macquarie’s name is being used to fraudulently solicit payments from investors. If you’ve been affected, please email our Global Security team at globalinvestigations@macquarie.com and contact your local regulator or authority. Learn more about security and fraud.