Macquarie’s principles of Opportunity, Accountability and Integrity guide everything we do. Consistent with these principles, and reinforced in our Code of Conduct, we share a responsibility to speak up and report improper conduct, and to ensure that those who do speak up can do so without being personally disadvantaged.
Macquarie’s Whistleblower Policy outlines the circumstances under which a person may make a Protected Disclosure in relation to improper conduct, which includes matters such as breach of law, breach of Macquarie’s Code of Conduct, financial malpractice, dishonesty, concerns about human rights or unethical behaviour. The Policy explains how to make a Protected Disclosure and the support and the protections that are available.
The Whistleblower Policy provides that Macquarie will not take retaliatory action against a person for making a Protected Disclosure.
The Whistleblower Policy also sets out supplementary country-specific provisions which may vary the terms of the Policy to reflect local requirements.
Nothing in the Whistleblower Policy is intended to obstruct any person from reporting possible violations of law or regulation to any governmental agency or entity.
A copy of Macquarie's Whistleblower Policy is available below.
The Whistleblower Policy is regularly reviewed to be consistent with the various legislative and prudential requirements in the regions in which Macquarie operates.
Macquarie's Integrity Office has oversight of the Whistleblower Policy.
Macquarie encourages staff to report concerns about improper conduct to their manager, or to escalate incidents or concerns through defined business, risk and support team channels. In addition, Macquarie’s Whistleblower Policy supports confidential and anonymous reporting.
Staff can raise concerns about improper conduct to the Integrity Office by email to integrityoffice@macquarie.com or the Integrity Hotline online, or by phone. The Integrity Hotline is externally managed by an experienced and reputable firm and staff can remain anonymous if they wish. The Integrity Hotline is available 24 hours a day, 7 days a week.
The Whistleblower Policy and the contact details of the Integrity Office and the Integrity Hotline are available on the Macquarie intranet and are regularly communicated to Macquarie staff.
New staff are provided with information and training about the Code of Conduct, the Whistleblower Policy and the means by which staff can raise concerns. All employees are required to complete regular training about the Whistleblower Policy and the avenues available to them to raise concerns.
A confidential support and counselling service (Employee Assistance Program) is available to all staff and details are available on the Macquarie intranet.
External parties associated with Macquarie, including former staff, current or former consultants, contractors, third party providers, auditors, brokers and suppliers are able to report concerns about improper conduct by Macquarie under the Whistleblower Policy by either contacting the Integrity Office by email to integrityoffice@macquarie.com or by contacting the Integrity Hotline online, or by phone. The Integrity Hotline is available 24 hours a day, 7 days a week and external parties can remain anonymous if they wish.
If you are a customer of Macquarie with a complaint, or you wish to provide feedback about your experience using our products and services, please visit our Feedback and Complaints Hub.
Established in 1998, the Integrity Office provides an internally independent and confidential point of contact for Macquarie staff and external parties to raise concerns about improper conduct.
The Integrity Office is responsible for implementing the Whistleblower Program and for managing the investigation of concerns raised under the program, including any raised through the Integrity Hotline.
The Integrity Office reports to the CEO and provides regular reports to the Board Governance and Compliance Committee.
